BTAN CHELSFIELD Academy Payment Policy
To secure enrolment on any BTAN CHELSFIELD Academy qualification, a 30% deposit is required.
The remaining balance may be spread:
• Over 8 months for individual level enrolments
• Over 12 months for the complete Level 3-7 pathway
All instalment plans must be agreed prior to course commencement.
Deposit Policy
The 30% deposit is non-refundable.
This is because:
• Your ProQual registration is initiated
• Administrative processing begins immediately
• Practical training dates and model allocation are reserved
• Your place is removed from public availability
We strongly recommend ensuring you meet entry requirements and are fully committed before securing your place.
Suitability calls are available prior to enrolment.
Cancellation & Deferral Policy
1. Deposit
All enrolments require a 30% deposit.
Deposits are strictly non-refundable, as registration, administration and scheduling begin immediately upon payment.
2. Learner Cancellation (Before Course Start)
If a learner chooses to cancel before the course begins:
• The 30% deposit remains non-refundable.
• Any additional payments made beyond the deposit may be refundable at the academy’s discretion, minus administrative costs.
Cancellation requests must be submitted in writing.
3. Learner Withdrawal (After Course Has Started)
If a learner withdraws after:
• Accessing theory materials
• Attending guided study sessions
• Beginning practical training
• Being registered with the awarding body
The full course balance remains payable.
Instalment plans are contractual agreements and remain due even if the learner chooses not to continue.
4. Deferral Requests
We understand that life circumstances can change.
Learners may request to defer their course under the following conditions:
• Requests must be made in writing
• Deferrals are subject to academy approval
• Only one deferral is permitted per qualification
• Deferrals may incur an administrative fee
Where deferral is approved:
• Payments must remain up to date
• Practical sessions will be rescheduled subject to availability
5. Academy Cancellation
In the unlikely event that BTAN CHELSFIELD must cancel a course:
• Learners will be offered an alternative date
• Or a full refund of payments made
Late Payment Policy
1. Instalment Agreements
All instalment plans are agreed at enrolment and form part of the contractual agreement.
Payments must be made on the agreed dates.
2. Missed Payments
If a payment is missed:
• A reminder will be issued within 3 days
• A 7-day grace period will apply
If payment is not received within 7 days:
• Access to theory materials may be suspended
• Practical sessions may be postponed
• Certification may be withheld
3. Persistent Non-Payment
If two or more instalments are missed:
• The remaining balance may become immediately payable
• The academy reserves the right to terminate enrolment
• Certification will not be issued until full payment is received
4. Compassionate Circumstances
We understand unexpected circumstances may arise.
Learners experiencing financial difficulty should contact the academy as soon as possible so we can discuss potential solutions.
We aim to be supportive, but communication is essential.